Vendor Invoice & Payment Request Submission Guidelines

Dear Vendor,

🔴 Important Note: If you are submitting your invoice through the Appfolio Vendor Portal, this is our preferred method and there is no need to follow the steps below.

Appfolio Vendor Portal Access Instructions - Click here.

Invoice Requirements

Ensure your invoice contains the following details:

  • Specific rental property address associated with the service/bill
  • Date of service
  • Detailed description of the service performed
  • Mention if there is a quote for additional recommended work

Step-by-Step Guide to Submit Your Invoice

  1. Open your email client and create a new message.
  2. Recipient: Please send your email to
  3. Subject Line: Mention the property address. If you are submitting multiple invoices, simply use the subject line "Invoices".
  4. Email Body: It is not necessary to include any text in the body of the email; however, it must contain the attached invoice(s).
  5. Attachments: Kindly attach your invoice(s) in PDF format. You may include multiple PDF files as long as they don't contain links for download, as our system is unable to process links.
  6. Sending: Once everything is set up, click "Send."

You should receive a confirmation email within a few minutes of submission, confirming the receipt and detailing the files received.

Payment Schedule

We conduct payments every Friday. However, allow a period of 7 to 14 business days for your payment to be processed and completed. If, for any reason, you suspect a delay exceeding 14 days in the processing of your invoice, feel free to reach out to our support team at for assistance.

Thank you for your cooperation and understanding.

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