Encountering issues while logging into the Vendor Portal? We're here to help you get back on track. Here’s a guide to addressing common login issues:
Are You a Vendor?
- Vendors: You should have access to the Vendor Portal if you have received work orders from a client using AppFolio Property Manager.
- Click here to be sent vendor portal access link
Work Order Assignments and Access
- New to Vendor Portal? You gain access through a work order assignment which includes a Vendor Portal link sent to your email.
- Not Assigned Yet? If you haven't been assigned to a work order, you won't have access until a current Vendor Portal user invites you.
- Company Assignments: If a colleague has access, they can invite you through the "Invite User" option in the settings page of the Vendor Portal.
Correct Email Address for Login
- Email Address Issues: Ensure you're using the email address registered with your property management client for logging in.
Uncertain About the Right Email?
- Solution 1: Use the email address your client assigned for work orders to log in. Add alternative email addresses in the settings after login.
- Solution 2: Request your client to update the email address they have on file for you. Remember, a new work order link is necessary after an email update.
Still Can't Log In?
If you have confirmed the above details and still face issues:
Contact Support: Reach out to firstname.lastname@example.org detailing:
- A brief summary of the encountered issue
- Names of property management clients you work with via Vendor Portal
- Your preferred email address for Vendor Portal login
We are here to assist you and ensure a smooth experience on the Vendor Portal.