We understand that navigating the ins and outs of rental payments can sometimes be confusing, so we're here to provide clarity on our payment policies and procedures at Green Residential.
Late Fee Policy
Before reaching out to inquire about late rent, we urge you to review your specific lease. Late charges are typically addressed in paragraph 6 of your lease. See example of typical lease below. We strictly adhere to the terms set forth in your lease, so it's essential to familiarize yourself with this section.
Frequently Asked Questions:
Question: Do I have to pay rent through my tenant portal?
Answer: Except for your first month's rent and security deposit payments, most of our leases require that rent be paid through your tenant portal. If your particular lease allows for other methods of payment, we will abide by your lease agreement. However, we highly recommend that tenants activate their online portal for the quickest and most efficient rent submission process. This portal also offers the convenience of submitting maintenance requests and receiving lease renewal offers. We do not accept cash. Please be aware that if your on-time payment through the tenant portal is returned due to insufficient funds, it will be considered late, and late fees, as well as NSF (Non-Sufficient Funds) fees, will apply. Please also be aware that payments not made through the tenant portal may be subject to a fee to process the payment.
Question: Why was my ability to pay through the portal turned off?
Answer: When a tenant is consecutively late with their rent or if a payment is returned due to Non-Sufficient Funds (NSF), their ability to pay online will be automatically disabled.
Question: What are Certified Funds?
Answer: Certified funds include cashier's checks and money orders. These forms of payment are considered secure and reliable. You can obtain a cashier's check from your local bank and you can often get a money order at major grocery stores.
Question: What is NSF?
Answer: NSF stands for "Non-Sufficient Funds." It refers to a checking account lacking the necessary balance to cover a transaction.
Question: What should I do if my account is my payment was rejected due to NSF?
If your payment is not received due to NSF, your tenant portal will be locked. We understand that mistakes happen, and we would like to give you the opportunity to get current.
Two Payment Options:
1) Please ZELLE payment to pay@greenresidential.com
- If tenant is not already enrolled, you can get started by enrolling their email or mobile number through your mobile banking app or the Zelle app
- Enter pay@greenresidential.com as the person to pay
- Enter the amount and send
- **Please email support@greenresidential.com with:
- Copy of Zelle Receipt showing amount
- Property Address you want payment to be applied to.
- What payment is for (ie rent - $1,000, late fee - $100)
2) Brings your rent plus late fees via certified funds to our office at 2500 Tanglewilde Ste 306, Houston, TX 77063, during our office hours, which are Monday-Friday from 9 AM to 5 PM.
Processing fees will apply.
Q: Can the NSF Fee be waived?
Answer: We are unable to waive the NSF fee, as it represents a charge incurred by Green Residential. If you believe that your account was erroneously deemed NSF, we recommend discussing the matter with your preferred bank. They may be able to provide you with a credit for any mistake in the transfer of funds to us.
Lease Template (for reference)
