Appfolio Owner Portal Guide

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Navigating the Appfolio Owner Portal is a breeze once you get accustomed to its functionalities. Here's a comprehensive guide to assist you in getting started and leveraging all the features it has to offer.

Activating Your Owner Portal

To get started, await the notification or announcement email from your property manager. Here is the step-by-step process to activate your account:

  1. Email Activation: Click on the "Activate Now" button in the email.
  2. Email Confirmation: Verify your email and click on the activation link sent to your inbox.
  3. Setting Up Security: Set up a password and initiate two-factor authorization for added security.

Creating a Secure Password and Setting Up Two-Factor Authorization

Securing your account involves setting a robust password and a two-factor authorization process as explained below:

  1. Password Setup: Create a password following the prompt after email confirmation.
  2. Two-Factor Setup: Set up two-factor authorization using your phone number and choose your preferred verification method.

Accessing Your Owner Portal

Accessing your owner portal is straightforward. Use the URL provided in the activation email to log in using your credentials on any device.

Understanding Your Dashboard

Your dashboard serves as the central hub for managing your properties, where you can find:

  • Income and Expense Reports: Overview of total income and expenditure.
  • Contribution and Disbursement Totals: Summaries of your contributions and distributions.
  • Occupancy Details: Insight into the occupancy rates of your properties.
  • Rent Collection Stats: Details on the rent collection status.
  • Income and Expense Breakdowns: Individual transaction details.

You can filter these details based on specific properties or entities.

Customizing Your Dashboard

Tailor your dashboard to suit your needs by:

  1. Widget Selection: Add or remove dashboard elements.
  2. Layout Modification: Adjust the layout through drag-and-drop functionality.
  3. Widget Resizing: Alter the size of the widgets to your preference.
  4. Saving Preferences: Save your changes for a personalized dashboard experience.

Generating Reports

Run real-time reports by selecting and customizing reports from the reports tab. The panel allows for:

  • Word Search: Find specific terms in reports.
  • PDF Printing: Print reports in your preferred orientation.
  • Data Export: Export reports in Excel or CSV format.
  • Report Refresh: Update reports with recent data.

Managing Properties

The properties tab outlines details of all active properties linked to your email, including:

  • Unit and Occupancy Details: Information on the unit breakdown and occupancy status.
  • Lease Dates: Details on lease initiation and termination dates.
  • Rental Amount: Overview of the recurring monthly charges.

Viewing Statements, Transactions, and Documents

Access and manage vital documents and transactions through tabs including:

  • Statements: Download published statements and reports.
  • Transactions: Make secure contributions to chosen properties.
  • Documents: Access files shared by your property manager.

Updating Bank Account Details

Update your bank details in the portal by navigating to settings under your profile and amending bank account settings as needed.


Get assistance on various portal-related queries such as:

  • Portal URL:
  • Two-Factor Authentication (2FA): Understand the functionalities and possibilities with 2FA including using international numbers and Google Voice for verification.
  • Troubleshooting: Get solutions for issues related to activation emails, incorrect report details, and more.

Note: For dashboard and report-related queries, or to address issues with two-factor authentication, always reach out to your property management company for assistance.

By leveraging these features, you can maintain a streamlined management process for your properties through the Appfolio Owner Portal. Keep this guide handy to navigate through the portal effortlessly.

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