Summary
This article explains how tenants can manage and update their account details in the AppFolio Tenant Portal, including contact information, passwords, language preferences, notices to vacate, and notifications.
When to use this
Use this guide if you are:
Updating your contact or vehicle information
Changing your portal password
Adjusting language preferences
Submitting a notice to vacate
Setting up rent reminders
Managing notification preferences
Updating Your Contact Information
To keep your information current:
Log in to the AppFolio Tenant Portal.
Navigate to the Account Profile tab.
Locate the Contact Information section.
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Update any necessary fields, including:
Email address (used for login)
Phone number
Mailing address
Vehicle information
Click Save to apply the changes.
Keeping this information up to date helps ensure timely communication.
Changing Your Password
To update your password:
Go to the Account Profile tab.
Find the Password section.
Enter your current password.
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Create and confirm a new password that:
Is between 8 and 32 characters
Includes at least one letter
Includes at least one number or symbol
Click Save to confirm the change.
Adjusting Language Preferences
The tenant portal supports both English and Spanish.
To change your language preference:
Open the Account Profile tab.
Locate the Choose Your Language section.
Select Spanish from the menu.
Click Save.
Spanish Language on Login and Activation Screens
You can select Spanish before logging in:
Use the language toggle on the login or activation screen to switch between English and Spanish.
Once logged in, your language preference is saved in your account profile.
The preference will remain saved unless browser cookies are cleared.
Submitting a Notice to Vacate
If the feature is enabled for your account:
Go to the Contact Us tab.
In the Contact Options section, select Request Notice to Vacate.
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Complete the required fields, including:
Expected move-out date
Reason for vacating
Forwarding address, if known
Click Submit to send your notice.
Setting Up Rent Reminders
To receive reminders for rent payments:
Navigate to the Account Profile tab.
Find the Contact Preferences section.
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Choose how you would like to receive reminders:
Email notifications
Mobile push notifications
Click Save to activate reminders.
Deleting Your Account
If you are no longer renting through the property manager:
Contact your property manager directly
Request that your portal login credentials be deleted
FAQs
Q: Will changes I make update automatically?
A: Yes. All saved changes update immediately in the system.
Q: What if I don’t see certain options in my portal?
A: Some features depend on property or account settings. Contact your property manager if an option is unavailable.
Contact us
If you experience issues updating your account or need assistance with portal access, contact Green Residential support for help.
source of the information in this article