Managing your payments through the AppFolio online portal has never been easier. Whether you’re looking to make a one-time payment, set up an auto-payment, or explore other features, this guide is here to assist you.
Making a One-Time Payment
Should you wish to make a single payment, follow these easy steps:
- Navigate to either the Home or Payments tab and click "Pay Now."
- Choose your preferred payment method and enter the relevant details.
- Decide whether to pay the full amount due or a partial amount, if permitted.
- Verify all payment details, including the transaction fee.
- Click "Make This Payment Now" and await your confirmation email.
If any complications arise, reach out to your property manager promptly.
Setting Up an Auto Payment
Automate your payments to avoid the hassle of monthly reminders. Here’s how to go about it:
- Click "Set Up Autopay" on the Home or Payments tab.
- Select your preferred payment method and proceed.
- Name your payment and set the specifics of the amount and start date.
- Click "Create Autopay" and look out for the confirmation email.
Should you encounter the message stating online payments are unavailable, consult with your property manager.
Managing Your Auto Payments
Autopay offers flexibility with options to skip, edit, or delete your automatic payments. Here’s how:
- Deleting an Auto Payment: Find the auto payment under "Scheduled Payments" and click "Delete." If a payment has been processed mistakenly, contact your bank immediately to stop it.
- Skipping an Auto Payment: Opt to skip a payment for the coming month and it will automatically resume thereafter.
- Editing an Auto Payment: Adjust the payment amount or update the payment details as required, remembering to save your changes.
Understanding Payment Limits and Fees
- Auto Payment Maximum Limit: Revise your maximum limit at any time to prevent unexpected payment amounts.
- Transaction Fees: These are not included in your maximum payment limit.
- Online Payment Errors: If an error message appears indicating a payment amount is too large, seek assistance from your property manager.
Payment History and Account Details
- View Payment History: Access a detailed ledger of all your transactions through the "Payments" tab.
- Saved Payment Methods: Delete any saved payment method from the "Account Profile" tab when necessary.
Protection of Your Payment Information
AppFolio prioritizes your security with features such as:
- 24/7 monitoring by a dedicated team.
- Bank-grade security protocols.
- Regular third-party security audits.
- Credit/Debit Card Types: AppFolio accepts several card brands, excluding American Express, gift, and prepaid cards.
- eCheck Payments: Ensure accurate entry of your routing and account number, and verify sufficient account balance before making a payment.
- Receipt Requests: Reach out to your property manager for a printed receipt or refer to the email confirmation received upon payment.
Offline Payment Options
If you cannot make online payments, you have the following certified fund payment options:
- Electronic Cash Payments
- Cashier’s Check
- Bank Money Order
Contact your property manager to understand the best option for you and to find out participating locations for cash payments.
The AppFolio portal is designed to facilitate smooth and secure transactions, giving you control over your payment preferences and ensuring you have the assistance you need at every step. Remember to keep in touch with your property manager for any clarifications or assistance regarding your payment options.