Summary
This article explains the immediate actions to take if you suspect a natural gas leak inside or outside your home or building, with a focus on safety and emergency response.
When to use this
Use this guide if you are:
Smelling gas inside or outside a building
Hearing a hissing sound near gas lines or appliances
Suspecting a natural gas leak
Responding to a potential gas-related emergency
If the Leak Is Inside Your Home or Building
Evacuate Immediately
Leave the area right away on foot.
Do not stop to gather belongings.
Avoid Anything That Could Cause a Spark
Do not use light switches or electrical devices.
Do not use telephones, including cell phones, inside the building.
Do not operate appliances or equipment.
Report the Leak From a Safe Location
Once you are safely away, call your gas company and 911.
Do not use email or the internet to report the leak.
Do not assume someone else has already reported it.
Notify Others
Alert neighbors and anyone nearby so they can evacuate safely.
Do Not Attempt Repairs
Never try to fix a gas leak yourself.
Repairs must be handled by trained professionals only.
Gas Company Inspection
Most gas companies will inspect suspected gas leaks at no charge.
If the Leak Is Outside Your Home or Building
Evacuate Safely
Leave the area immediately on foot.
Move upwind, away from the leak or vapor cloud.
Avoid Sparks
Do not use phones, vehicles, tools, or any equipment that could create a spark.
Report the Leak
From a safe location, contact your gas company and 911 immediately.
Warn Others Nearby
Alert people in the area to stay away from the leak.
Abandon Equipment
If you were using equipment near the leak, leave it in place and move to safety.
FAQs
Q: Should I try to shut off the gas myself?
A: No. Evacuate immediately and leave all shutoff and repair actions to emergency responders or gas professionals.
Q: Can I use my phone to report the leak while inside the building?
A: No. Phones should only be used once you are a safe distance away.
Contact us
After emergency responders and the gas company have been notified and the situation is secure, contact Green Residential support for further guidance.