Setting Up and Managing Your Online Tenant Portal

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Question

How do I setup and manage my online tenant portal?

Answer

Setting up your online tenant portal grants you streamlined access to various services. Follow the steps below to activate your portal and ensure a secure user experience:

Step-by-Step Guide to Setting Up Your Tenant Portal

1. Receive Activation Link: Await the Online Portal Activation email or text message from your property management company. Use the "Activate Now" link provided to initiate the setup.

2. Create Your Password: Establish a strong password for your portal during the activation process.

3. Self Sign-Up Option: If you didn't receive the activation link, you can self-sign up by visiting https://greenrealestategroup.appfolio.com/connect/users/sign_in and requesting access to the portal.

4. Mobile App: To maintain easy access, download the mobile app where you can manage various tasks effortlessly:

   • iOS: Download from App Store®
   • Android: Download from Google Play

5. Two-Factor Authentication (2FA): Boost your account security by setting up 2FA using an authenticator app like Authy:

   • Activate 2FA: Navigate to the Account Profile tab and enable 2FA in the relevant section.
   • Scan QR Code: Utilize Authy to scan the displayed QR code or input the authentication code manually.
   • Confirmation: Input the 6-digit code generated by Authy and click "Activate."

   • Congratulations! 2FA is now activated for your account. If you face any issues logging in, contact your property manager.

Additional Information

• Supported Browsers: We recommend using updated versions of Google Chrome or Mozilla Firefox for the best experience. Please avoid using Internet Explorer as it no longer receives updates from Microsoft post-January 2016, making it incompatible with the Online Portal.

• Reset Your Password:

  1. Visit the Online Portal login page and click "Forgot your password?"
  2. Input the email address linked to your portal account.
  3. You will receive an email with reset instructions (Ensure to check your spam folder for emails from @appfolio.com if you don't find the email in your inbox).
  4. Follow the email instructions to reset your password, which will direct you back to the login page to input your new password.

Now, with your tenant portal setup complete, you are all set to enjoy a seamless online service experience. If you have any further queries, feel free to reach out to your property management team.