Submitting a Maintenance Request: Your Step-by-Step Guide

As a tenant, it's important to know how to properly report any maintenance issues that may arise in your rental property. Before making a request, we advise you to review your lease agreement to identify what falls under general tenant maintenance responsibility. You can also check this common list of items to give you a clearer idea.

How to Submit Your Maintenance Request

1. Tenant Portal
  • Portal Access: Visit the Green Residential Tenant Portal to log into your tenant portal.
  • Request Submission: Once logged in, you can submit a new maintenance request. Clearly describe the problem, state what steps you’ve taken to mitigate the issue, and upload relevant pictures.
  • Additional Information: Check out the Tenant Portal FAQs for further assistance.
2. Text
  • 24/7 Availability: In case of urgent issues, including emergencies, text our maintenance line available 24/7 at (832) 281-6198 to alert us promptly.
3. Phone
  • 24/7 Support: If you are more comfortable speaking with someone directly, call our maintenance line at (832) 281-6198, available 24/7.
  • Call Routing: Follow the voice prompts to be connected with a representative who will then link you with the first available agent to address your concerns.


Remember that being precise and including photographs in your maintenance request can facilitate a quicker resolution to the problems reported. Always feel free to reach out to us, no matter the time, through the most convenient channel for you. Stay assured that our team is here to help you maintain a safe and comfortable living environment.

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