Summary
This article explains how to access, secure, and remove common lockboxes used by Green Residential, including ShurLok and Master Lock models. A short video at the top demonstrates proper use and troubleshooting.
When to use this
Use this guide if you are:
Accessing a property using a lockbox
Unsure how to open or secure a ShurLok or Master Lock lockbox
Experiencing difficulty removing keys from a lockbox
Unable to gain access to a lockbox
Video: Using ShurLok and Master Lock Lockboxes
This video demonstrates how to open, lock, and remove ShurLok and Master Lock lockboxes commonly used on properties.
Overview
Lockboxes are used to securely store property keys and allow authorized access. Green Residential commonly uses ShurLok and Master Lock lockboxes, which operate differently depending on the model.
Understanding how each type functions helps prevent access issues and damage.
Common Questions Covered in the Video
Opening a ShurLok Lockbox
The video explains how to:
Open the front door of the ShurLok lockbox
Access the keys stored inside
Keys Jammed Inside the Lockbox
If keys become jammed, the video demonstrates:
How to reposition the lockbox
How to gently free the keys without forcing the mechanism
Locking the ShurLok After Removing Keys
The video shows how to:
Close the lockbox door
Confirm it is securely locked after key removal
Separate Code for Lockbox Removal
The video explains that some ShurLok lockboxes require:
A separate code or sequence to open the side door
Additional steps to remove the lockbox from the door
Opening the Side Door
The video demonstrates how to:
Access the side panel
Prepare the lockbox for removal
Removing a ShurLok Lockbox
The video shows the correct procedure to:
Open the locking mechanism
Remove the lockbox without damaging the door or hardware
Opening a Master Lock Lockbox
The video explains how to:
Enter the combination
Open the Master Lock lockbox door
Retrieve the keys
Removing a Master Lock Lockbox
The video demonstrates how to:
Release the shackle
Remove the lockbox from the door handle or fixture
Common Lockbox Types
The video confirms that ShurLok and Master Lock lockboxes are the most commonly used types.
If You Cannot Access the Lockbox
The video explains what to do if:
The code does not work
The lockbox will not open
Keys are inaccessible
Troubleshooting
Lockbox will not open → Verify the code and ensure dials are aligned
Keys stuck inside → Reposition lockbox and try again gently
Unable to remove lockbox → Check for a secondary latch or side door
FAQs
Q: Are there different codes for opening and removing a lockbox?
A: Some ShurLok models use separate mechanisms for access and removal.
Q: Can forcing the lockbox cause damage?
A: Yes. Lockboxes should not be forced, as this can cause damage or lockout.